Christmas is Around The Corner! Don’t Fret Support Teams

Christmas is Around The Corner! Don’t Fret Support Teams

Christmas is around the corner which means the sales and support team will have to work around the clock to ensure that the customers and prospects have all the information they need when it comes to a product or service so decisions can be made faster from the customer / prospect’s end.

This situation can create a lot of friction in an organization since the workloads will increase and limited time to answer and reply to important business communication.

Here are a few tips which can help you sail across this hectic business period and also meet and exceed business expectations:

1. Plan ahead- Use a helpdesk which can help you automate answers, have them framed and saved under easy to understand tabs for quicker responses. The system is explained here. This should help you enjoy your Christmas vacation stress free, by streamline your work properly while you are away or not always at your system. You can assign tasks and days to team members so that the load is divided and is addressed efficiently.

2. Managing the pressure on the support team- Help your team by creating an extension of them with a helpdesk which can work independently complete with auto responses and quick access to a knowledge base so that the customer / prospect is not left waiting for a remedy. This will ensure that there is absolutely no delays in the work and customer grievances are handled and solved in the best possible manner. Also, you will be able to cover all the platforms to make the experience for your customers and the support team a more relaxing and pleasing one with Abhisi.

This should take care of your holidays but what after your team returns to work there is a chance their inbox could be flooded with needless marketing communications which could lead to a missing vital customer communication!

3. Stop inbox from being overcrowded
Have you ever noticed that the count of your inbox spikes really high whenever you are out for a couple of days. As soon as you open your inbox, you are greeted with countless e-mails there is a good chance of this happening this holiday season too.
But here are a few ways through which you can keep your inbox reasonably empty during your holidays.
a. You can use labels or tags to mark the important emails and transfer them to a separate folder. This helps in segregating the unwanted emails from the important ones, thus reducing a lot of stress.
b. Instantly remove the emails that you did not sign for and keep track of them via a tool called Unroll Me. This service will assist you in your mass subscription, and you will not face any difficulty in unsubscribing the multiple grouped unwanted emails.
c. Another way is using Inbox Zero unclutter your emails which have a bulk on emails coming in like your support or sales email so that the team can focus on only select emails received, this works when you are on the go or during holiday’s.

Always keep in mind that a buildup of stress can leave negative consequences in the mind of the support team and any sort of stress will have an adverse impact on the business as well. Christmas time is to have fun with friends and family and not to get overly involved and worried in business. Although important let Abhisi to help you manage communication better.

Hemant Jani
Hemant Jani
Hemant Jani is a new age marketer, blogger and co-founder of abhisi.com. He is a passionate entrepreneur with a burning passion to acquire knowledge. He has come a long way from being a horticulturist to an owner of a software firm. His company, Techovarya Solutions, excels at SaaS product development and providing customised solutions. Hemant firmly believes that great customer support is the key to a company's success.

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